1. Overview
This Refund Policy explains how LeadQuote Pro handles trials, monthly subscriptions, renewals, cancellations, and refund requests.
LeadQuote Pro is owned and operated by GD Graphix LLC. Questions about billing or refunds can be sent to support@leadquotepro.com.
2. Starter trial
The Starter plan includes a 14-day free trial with no credit card required. Because no card is required for the Starter trial, there is no charge unless the customer chooses to upgrade or start a paid subscription.
3. Pro trial and billing
The Pro plan includes a 14-day free trial with a card required at signup. The card is not charged during the trial. If the customer does not cancel before the trial ends, the Pro subscription begins automatically and the first $157 monthly payment is processed using the payment method on file.
4. Agency setup and billing
Agency accounts are sales-assisted and begin with a strategy call so multi-brand, white label, and client-ready estimator requirements can be planned. Billing begins according to the subscription and onboarding details presented during the sales-assisted setup process.
5. Monthly subscription charges
Monthly subscription charges are non-refundable once a billing period begins, unless a refund is required by law or LeadQuote Pro confirms a duplicate charge, incorrect plan charge, or other technical billing error.
6. Monthly subscriptions are cancel-anytime
Monthly subscriptions may be cancelled at any time. Cancellation stops future renewal charges but does not automatically create a refund for the current billing period.
- No prorated refunds are provided for unused days in a billing period.
- No refunds are provided for unused leads, unused estimators, unused features, or lack of platform use during an active billing period.
- Access may continue until the end of the current billing period unless the account is terminated for violation of the Terms, non-payment, fraud, abuse, or security reasons.
7. Non-refundable situations
Unless required by law or approved in writing by LeadQuote Pro, refunds are not provided for the following:
- Monthly subscription charges after a billing period has started.
- Failure to cancel before a trial or renewal date.
- Unused account time, unused leads, unused estimators, or unused integrations.
- Customer-side implementation delays, missing assets, DNS issues, CRM issues, third-party outages, or changes in business needs.
- Dissatisfaction caused by inaccurate customer-provided pricing ranges, estimator settings, branding assets, or integration credentials.
8. Billing errors and exceptions
If you believe you were charged in error, contact support@leadquotepro.com within 7 days of the charge. We may review duplicate charges, incorrect plan charges, technical billing errors, or other reasonable billing concerns.
Approved exceptions are handled at LeadQuote Pro's discretion unless a refund is required by law.
9. Stripe payment processing
LeadQuote Pro may use Stripe to process payments, subscriptions, invoices, and payment methods. Stripe may display billing, refund, legal, and support information during checkout or in billing tools.
Payment method details are handled by Stripe. LeadQuote Pro does not store full credit card numbers.
10. How to cancel
Customers can cancel through the billing tools available in the app when enabled, through Stripe billing tools when available, or by contacting support@leadquotepro.com.
To avoid future renewal charges, cancellation requests should be submitted before the next billing date.
11. Chargebacks
If there is a billing issue, contact support@leadquotepro.com before filing a chargeback. We will review legitimate billing concerns and provide available account, invoice, subscription, or cancellation details.
12. Changes to this policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a new effective date.
13. Contact
For billing questions, cancellation help, or refund review requests, contact support@leadquotepro.com.
